Salon Policies

Appointments

We welcome and accommodate walk-ins whenever possible, but we do recommend having a scheduled appointment.

Please arrive 10 minutes prior to your appointment to ensure you receive your full service. We recommend you book your next appointment before leaving the salon in order to best accommodate your schedule.

If you are running behind for your scheduled appointment, we will do our best to make sure you receive your service(s). If you are excessively late, please bear in mind we may need to reschedule your appointment. In the event your service provider is unable to perform your service due to your tardiness, and you are unable to reschedule with them, a new service provider will be offered.

• Please advise our staff of any allergies or sensitivities you may have.

• Our employees work as a team. If, for any reason, you are uncomfortable with the service provider you have reserved, another team member can be made available to you.

• Salon staff may require new clients to complete a new client consultation form prior to being seen by the stylist. This form helps us to identify any questions or concerns about your hair and gives us the opportunity to have insight into hairstyle and looks that may interest you.

We accept cash and all major credit cards. We do not accept personal checks. Gratuities to stylists and assistants may be paid in cash or on a credit card during check out.

Our goal is 100% client satisfaction. We will gladly work with you to adjust any service you received within two weeks of the original service. Refunds, exchanges, or credits are not offered for salon services or gift cards.

Cancellations

We know your time is valuable. We respect also that your schedule changes, sometimes suddenly. For us to best serve you and other clients, it's vital we know our stylists' schedules in advance. This helps them prepare for you and the services you are planning. Cancellations make this difficult. With little notice, stylists often cannot fill your appointment slot, which results in lost revenue for their day and week.

After one cancellation or reschedule within 24 hours of your scheduled appointment, your credit card on file will automatically be charged 100 percent of the booked services. If you no-show* your appointments, you will automatically be charged 100 percent of the booked services.

This helps us account for lost time in the stylist’s schedule, as well as any products purchased or prepared for your appointment.

As of August 3, 2021, we will be enforcing the standing and updated cancellation and rescheduling policies, and prior cancellations and rescheduled appointments will be factored into future cancellations.

* No-show appointments are considered appointments canceled within two hours of appointment.

Gratuities

Who doesn't like to be rewarded for a job well done? Although tipping is greatly appreciated by our stylists and shampoo assistants, it is ultimately left to your discretion.